Shipping & Returns

DAMAGED ITEMS

Please contact us immediately if you receive your parcel and find that it has been damaged in transit. Please photograph both the damaged item(s) and the damage to the packaging so we can file a claim with our courier. A replacement item will be shipped out to you as soon as possible.

 

FAULTY ITEMS

We do our very best to check over all items before packing them to be sent out. On the off chance a fault is overlooked, please contact: info@creativestyles.nz with a photograph and description of the fault so we can arrange a replacement for you. If the faulty item is not a custom item, we may require you to send it back to us, so please do not discard it. If the item you ordered is no longer available, you may choose a different item, a store credit or a full refund. 

 

WRONG/MISSING ITEM

While we do take care when processing your order, we are only human and occasionally make mistakes. If you receive the wrong items, then please get in touch with us as soon as possible so we can remedy the situation quickly and get the correct goods on their way to you.

 

RETURNS POLICY

Creative Styles has a 7 days return policy.  We do not offer exchanges.

We're proud of our little shop here at Creative Styles and we want you to be happy with your purchases. If you have any questions concerning your items once they arrive, please contact us straight away on info@creativestyles.nz

The cost of returning an item is the responsibility of the buyer unless there is a fault with the product.  Your original shipping and handling cost is non-refundable.  Ownership of the item remains with the buyer until it is delivered to us so we suggest using trackable postage options to ensure delivery.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

All orders will be ship via Courier Post postage is either $5 for smaller items or $6.60 for larger items. Our delivery target is 2-3 days excluding rural areas will be which may take a few extra days.

PRODUCT SAFETY

We’re passionate about the safety of our children, so please keep our smaller décor items out of the reach of little hands.